Information General
Glow and Go Property Care LLC
General Information and Disclosures
Independent Business Status:
Glow and Go Property Care LLC operates as an independent company and is not affiliated, partnered, or associated with any other business, corporation, franchise, or entity. All services, branding, marketing, and communications are exclusively the property and responsibility of Glow and Go Property Care LLC.
Business Location:
Glow and Go Property Care LLC is a registered and operating business entity within the State of California.
Service Fee and Tax Rate:
All services provided by Glow and Go Property Care LLC are subject to a 7.25% California State Service Tax. This fee will be clearly outlined on all invoices, quotes, and billing statements.
Quotes and Contracts:
All quotes provided by Glow and Go Property Care LLC are based on the information available at the time and are subject to adjustment if service conditions change.
Contracts and written agreements are legally binding once accepted by both parties. Any modification to the scope of work must be agreed upon in writing.
Pricing and Terms:
Prices, availability of services, and terms are subject to change without prior notice. All service descriptions, pricing, and agreements will be documented and acknowledged by the client before work begins.
Glow and Go Property Care LLC reserves the right to decline service or cancel scheduled work under circumstances deemed unsafe, unlawful, or outside the company's operating capabilities.
Disclaimer:
While every effort is made to ensure satisfaction, results can vary based on the nature and condition of surfaces, structures, and environmental factors. No warranties, expressed or implied, are provided unless specified in writing.
Non-Contractor Status:
Glow and Go Property Care LLC is a cleaning service provider, specializing in property care and maintenance cleaning.
We are not a licensed general contractor, specialty contractor, nor construction service provider. We do not perform any construction, remodeling, structural repair, or work that requires a contractor’s license under the laws of the State of California.
Clients acknowledge that all services are strictly cleaning and aesthetic property care services.
Care and Responsibility Policy:
All services performed by Glow and Go Property Care LLC will be conducted with the utmost care, professionalism, and attention to detail. However, Glow and Go Property Care LLC is not responsible for any pre-existing damage, fragile materials, structural weaknesses, or deterioration that may worsen during the normal course of cleaning.
Clients are encouraged to disclose known sensitivities or vulnerabilities in surfaces prior to service.
Recurring Subscription Discounts:
Clients who enroll in recurring service subscriptions (monthly, quarterly, etc.) are eligible for special discounted rates on services.
The continuation of discounted pricing is conditional on maintaining an active subscription without interruption.
Discounts for recurring services are applied solely at the discretion of Glow and Go Property Care LLC and are subject to change with advance notice.
Use of Job Images for Marketing:
Glow and Go Property Care LLC reserves the right to capture images or videos of projects before, during, and after service completion.
These images may be used for marketing, portfolio presentation, client education, and service demonstrations through our website, social media, and printed materials.
Images will focus on properties and project results only; no personal client information or identifiers will be disclosed without explicit written consent.
Third-Party Services:
Glow and Go Property Care LLC utilizes third-party service providers, including but not limited to Stripe for payment processing and Jobber for quoting, scheduling, and billing services. By engaging with our services, clients acknowledge and accept that some financial transactions, service confirmations, and communications may be facilitated through these secure third-party platforms.
Glow and Go Property Care LLC is not responsible for any errors, disruptions, or security breaches that may occur through third-party providers, though we strive to work only with reputable and secure vendors.
Discount Policy:
All discounts, promotional offers, and special rates provided by Glow and Go Property Care LLC are subject to the following conditions:
Discounts may only be applied to one (1) property per one (1) client to whom the offer was originally extended.
Discounts are non-transferable, non-redeemable for cash, and cannot be combined with other offers unless explicitly stated.
The approval, application, and continuation of any discount is at the sole discretion of Glow and Go Property Care LLC and its authorized operators.
Use of Jobber App for Client Services:
Glow and Go Property Care LLC utilizes the Jobber platform for managing service quotes, billing, scheduling, and customer communications. All quotes, invoices, and service communications sent via Jobber are considered official and binding once accepted by the client. Clients are encouraged to maintain up-to-date contact information to ensure accurate receipt of service-related communications.
Transaction and Commodity Fees:
Glow and Go Property Care LLC utilizes third-party vendors, including but not limited to Stripe and Jobber, for credit card, online, and virtual payment processing. A transaction and commodity fee of 5% will be applied to all payments made using these platforms. This fee covers administrative, processing, and vendor-related costs.
Contact Information:
For questions, additional information, or official communications, please contact:
Glow and Go Property Care LLC
+1 (714) 367-6625
Glowandgocompany@gmail.com
gg-wash.com
Frequently Asked Questions
Glow and Go Property Care LLC
1. Are you affiliated with any other company or franchise?
No. Glow and Go Property Care LLC is an independent, locally owned business. We are not affiliated with any franchise, corporation, or outside entity.
2. Are you a licensed contractor?
No. We operate strictly as a property cleaning service provider. We do not perform construction, remodeling, or structural repair services that require a contractor’s license.
3. Do you charge sales tax?
Yes. As a California business, we apply a 7.25% state service tax on all service invoices, as required by state regulations.
4. How do you handle payments?
We accept secure payments via Stripe, and manage quotes, billing, and client communications through our service platform, Jobber.
5. What if something gets damaged during service?
All services are performed with utmost care and professionalism. However, Glow and Go Property Care LLC is not liable for pre-existing damage, structural weaknesses, or material deterioration that may become apparent or worsen during cleaning.
6. Can discounts be combined or transferred?
No. Discounts apply to only one property per person and cannot be combined or transferred to others. Approval of discount application is at the sole discretion of Glow and Go Property Care LLC.
7. Do you offer discounts for recurring services?
Yes! Clients who sign up for recurring services (monthly, quarterly, etc.) are eligible for special discounted rates. Terms apply and will be discussed at the time of subscription.
8. Will you use photos of my property?
Yes, but respectfully. We may capture and use images of service projects for marketing, educational, and promotional purposes. We never disclose personal client information or private details without explicit permission.
9. How long are quotes valid?
Quotes provided are typically valid for 30 days from the date of issue unless otherwise specified. Service scheduling beyond this window may require re-quotation.
10. How do I update or cancel a scheduled service?
Please contact us directly through phone, email, or our Jobber client portal. We request at least 48 hours notice for any changes or cancellations.
11. Why is there a 5% transaction fee on payments?
We use secure third-party vendors like Stripe and Jobber to process payments. The 5% transaction and commodity fee helps cover administrative, vendor, and processing costs associated with these platforms.